Maintenance
The integration you delivered last year is being kept alive by somebody.
It should probably be us.
A retainer is what stands between "we noticed by lunchtime and fixed it before finance closed the books" and a Monday morning explaining to your client's CFO why last week's revenue is missing.
A quiet monthly line item that earns its keep about twice a year.
The edge case that only fires on the 29th of a month with a specific tax code. We ship the patch, you tell the client.
Salesforce deprecates v54. Microsoft rotates a Graph permission. HubSpot changes a rate limit. We track the roadmaps so you don't have to.
Sync failures, spiking error rates, quotas trending toward a wall. We'd rather email you at 09:00 than get paged at 22:00.
One number, defined response times, an engineer who wrote the code on the call. A short post-incident note for the client, in your voice.
Node LTS bumps, security patches, SDKs. Small work, expensive when skipped.
A new field, a new mapping, a report the CFO now wants. Absorbed inside the retainer, not sold as a new SOW.
One inbox, one on-call rota. Your account manager doesn't need to translate — engineers read the tickets directly.
Architecture diagrams and runbooks that actually match production — not a PDF from launch day gathering dust.
We take on integrations we didn't write. Send us the repo (or the last known version of it) and a short note on what breaks. We'll come back with an honest read on effort, risk and monthly cost.
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